IMAGINE YOUR CONTRACT LAB – BIG ENOUGH TO HANDLE THE TOUGH STUFF AND SMALL ENOUGH TO BE RIGHT BY YOUR SIDE.
Dyad Labs hat the capacity to offer testing found at national, larger labs.
Dyad Labs has capacity similarly found at national labs all under the same roof. No need to send to multiple labs or worry about samples being sent out to sister sites.
Small enough that we work like your own in-house lab
Our customer service experience is as if we are extension of your own team. We work with your quality team to offload your workload.
Unparalleled communication and customer service
A dedicated team for your account to assist whether it is a live person that always answers the phone, quick email responses with answers often answered within 24 hours. Immediate access to laboratory management team and technical subject matter experts.
No hoops to jump over to discuss technical issues or troubleshooting with easy access to the experts working on your samples themselves. Onsite visits to help troubleshooting.
Industry Leading Standard Turn Around Time in as little as 5 days.
Investments into cutting edge technology, seasoned leadership and operational efficiency allows us to provide the fast and reliable results.
Understanding from a manufacturer/brand’s perspective
Being born from manufacturing, we can understand the other person’s shoe and operate with the sense of urgency necessary to keep production/distribution going as we view ourselves as important component of your supply chain.